1xberFrequently Asked Questions

Opening an 1xber account involves four steps. First, visit our registration page and enter a username, email address, password, and mobile number. Second, verify your email by clicking the link we send you. Third, complete identity verification (KYC) by uploading a valid ID photo and proof of address. Fourth, choose a payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer) and make your first deposit. Once your identity is verified and your deposit is confirmed, your 1xber account is active and you can access all markets and games.

We require two documents for KYC verification on 1xber. First, a valid government-issued ID (passport, national ID card, or driver's license) with a clear photo of your face. Second, proof of address dated within the last three months (utility bill, bank statement, or rental agreement). Both documents must be legible and match the name and address you provided during registration. In some cases, we may request additional documentation. Upload these files through your 1xber account settings. Verification typically completes within one to two business days, though processing may extend during holidays such as Idul Fitri or Idul Adha.

If you suspect unauthorized access to your 1xber account, change your password immediately from the account settings page. Enable two-factor authentication (2FA) via email or SMS to add an extra security layer. Review your login history and recent transactions to identify any suspicious activity. If you cannot access your account or believe it has been compromised, contact our support team right away through the support form in your 1xber dashboard. Do not share your password or 2FA codes with anyone. Our support team will help you secure your account and investigate any unauthorized transactions.

1xber does not charge platform fees on deposits or withdrawals. However, your payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank) may charge a transaction fee depending on your account type and the transfer method. These fees are set by the payment provider, not by 1xber. Withdrawals are processed back to the original payment method you used for your deposit. If you deposited via online payment, your withdrawal will return to your e-wallet account. Check your payment provider's fee schedule before depositing to understand any costs that may apply.

Withdrawal requests on 1xber are reviewed during standard banking hours. E-wallet withdrawals (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically settle within one to two hours after approval. Bank transfers (online payment, e-wallet, mobile banking, local payment) may take one to two business days depending on your bank's processing schedule and cutoff times. Withdrawals requested during holidays such as Idul Fitri, Idul Adha, or Imlek may experience delays due to banking closures. We do not guarantee specific withdrawal times. Once your withdrawal is approved and sent to your payment provider, any further delays are handled by your bank or payment provider, not by 1xber.

Before placing your first bet or playing games on 1xber, read the rules for the specific market or game you plan to use. For football sportsbook betting (Liga 1, Piala Indonesia, Piala AFF, Champions League), understand how odds are calculated, when bets are settled, and what happens if a match is postponed or abandoned. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), learn the house rules, payout rates, and betting limits. For slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), review the paytable and return-to-player (RTP) percentage. For esports markets (Mobile Legends, Free Fire, PUBG Mobile), check settlement rules for tournament delays or cancellations. All rules are available in your 1xber account under "Game Rules" or in our Terms and Conditions.

Our 1xber loyalty programme rewards active users with tier-based benefits. As you place bets and play games, you earn loyalty points based on your activity. Points accumulate toward higher tiers, each offering increased rewards such as bonus credits, cashback on losses, or exclusive promotions. Your tier status is visible in your 1xber account dashboard. Higher tiers unlock better withdrawal limits, priority support, and special event access. Tier status resets periodically; check your account for current tier level and the points needed to advance. Loyalty benefits are subject to terms and conditions, which are available in your account settings.

To contact our 1xber support team, log into your account and navigate to the Support section in your dashboard. Click "Open a ticket" and select the category that matches your issue (account, payment, game rules, security, or other). Describe your issue in detail and attach any relevant screenshots or transaction IDs. Submit your ticket and you will receive a ticket number via email. Our support team reviews tickets during business hours and responds within one to two business days. For urgent issues, note "urgent" in your ticket title. You can track your ticket status in your 1xber account at any time. If you cannot log in, email our support address (available on our Contact page) with your username and a description of your issue.